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Refund & Cancellation Policy

Last updated 26 July 2026

Short version: cancel whenever you want, in two clicks, and if the product is not what you expected within the first 14 days we refund you in full without an argument.

Cancelling

  • Cancel any time from your account settings. No email, no retention call, no form.
  • You keep full access until the end of the period you have already paid for. We do not cut you off the moment you cancel.
  • Once the period ends, your plan reverts to free. Nothing is deleted.
  • Your learning progress, notes and certificates stay in your account whether you are paying or not.

Refunds

Within 14 days of your first payment

Full refund, no reason required. Email us and we will process it. This applies to your first subscription payment.

Renewals

If an automatic renewal caught you out and you have barely used the service since it renewed, tell us within 14 days of the charge and we will refund it. We would rather do that than keep money from someone who did not mean to spend it.

If we break something

If a paid feature is unavailable for a sustained period, or we discontinue something you paid for, we refund the unused portion without you having to ask twice.

When we may decline

We may refuse a refund where an account has breached the Terms of Service — for example bulk- downloading the curriculum or sharing paid material — or where there is a clear pattern of subscribing, consuming the material and reclaiming the money.

How long it takes

We approve or respond within 3 business days. Once approved, the refund goes back to your original payment method through Stripe, and your bank typically takes a further 5 to 10 business days to show it. That last part is out of our hands.

Your statutory rights

This policy sits on top of the law, not instead of it. If your local consumer law gives you stronger cancellation or refund rights, those apply and this policy does not limit them.

Asking for a refund

Email hello@aitip.ai from the address on the account, with the date of the charge. That is all we need.

AI TIP would rather refund someone quickly than have them feel trapped. If in doubt, ask.