Gong

Excellent

by Gong.io · founded 2015 · updated Sep 2026

Gong records, transcribes and analyzes sales calls, emails and meetings, then surfaces deal risk, competitor mentions and rep coaching opportunities across the whole pipeline. Its February 2026 Mission Andromeda launch pushed the platform past call analysis into AI-driven enablement (live coaching during calls, AI-generated rep rehearsal scenarios) and account management, plus native MCP client/server support for connecting Gong's data to other AI systems. It's the category's incumbent: the tool RevOps teams benchmark every other conversation-intelligence product against.

Sales & RevenueEnterpriseMatureFrom Custom (reported $1,400-$3,000/user/year plus a platform fee)
85.6TIP Score
Excellent

The score, taken apart

Fixed weights, sources attached, the formula

Cap 88Val 73Sec 92Int 90Mat 90Mom 80
Capability(30%)88
Value for Money(15%)73
Security & Compliance(15%)92
Integrations & Ecosystem(15%)90
Maturity & Reliability(10%)90
Momentum(15%)80

Best for

  • ◆Sales orgs standardizing call recording and coaching
  • ◆RevOps building deal-risk and forecast visibility
  • ◆Enablement teams replacing ad-hoc call review

Key integrations

SalesforceHubSpotMicrosoft TeamsZoomSlackModel Context Protocol (MCP)250+ Gong Collective apps

Strengths

  • +Deepest conversation-intelligence dataset in the category, built on a decade of recorded sales calls
  • +Mission Andromeda extends it from analysis into live AI coaching, rep rehearsal and account management
  • +Extensive certification set (SOC 2 Type II, ISO 27001/27017/27018/27701/42001, HIPAA, PCI DSS) clears most enterprise security reviews

Limitations

  • -No public pricing; per-seat cost has risen 25-56% since the March 2025 unbundling into separate Forecast/Engage/Enable modules
  • -A separate, undisclosed platform fee (reported $5K-$50K/year) sits on top of per-seat pricing
  • -Built for outbound/AE-led sales motions; overkill for small teams without a structured call-recording process

Evidence behind this score

Each score is built from the claims below. This is a snapshot, so check the current terms with the vendor before you commit to anything.

ClaimSourceChecked
$500M ARR in 2026, up from $332.3M in 2024; valued at $4.5B in a November 2025 secondary sale on Nasdaq Private Market, down from its $7.25B 2021 Series ESacra company research ↗Sep 2026
Launched Mission Andromeda on Feb 25, 2026: Gong Enable adds AI Call Reviewer (live coaching during calls) and AI Trainer (rep rehearsal simulations), plus built-in MCP client/server support for connecting Gong to other AI systems with data-access controlsVentureBeat; Gong press release ↗Sep 2026
Gong Foundation runs roughly $1,400-$1,600/user/year; bundled packages with Engage and Forecast run $2,880-$3,000/user/year; a separate, unpublished platform fee is reported between $5,000-$50,000/year. Per-user cost rose 25-56% since the March 2025 unbundling of Forecast, Engage, Enable Essentials and Data Cloud into paid modulesVendr; Sybill pricing analysis ↗Sep 2026
Holds SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, HIPAA, PCI DSS and CSA STAR certifications, published on a SafeBase-hosted trust centerGong Trust Center ↗Sep 2026
Gong Collective ecosystem spans 250+ integrations across CRM, customer success, marketing and data platformsGong platform documentation ↗Sep 2026

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