Fin
Excellentby Intercom · founded 2023 · updated Jul 2026
Fin is Intercom's AI customer-service agent, resolving support conversations end-to-end across chat, email and phone. Trained on your help content and past conversations, it consistently posts industry-leading resolution rates and pioneered outcome-based pricing, charging only per resolved conversation.
Customer Experience AIUsage-basedMatureFrom $0.99 per resolution
87.6TIP Score
The score, taken apart
Fixed weights, sources attached, the formula
Capability(30%)90
Value for Money(15%)85
Security & Compliance(15%)86
Integrations & Ecosystem(15%)88
Maturity & Reliability(10%)88
Momentum(15%)86
Best for
- ◆Scaling support without headcount
- ◆Teams already on Intercom or Zendesk
- ◆Outcome-priced AI support
Key integrations
IntercomZendeskSalesforceCustom knowledge sourcesAPI & webhooks
Strengths
- ＋Industry-leading autonomous resolution rates
- ＋Outcome-based pricing aligns cost with value
- ＋Works over chat, email and voice
Limitations
- －Per-resolution cost climbs at high volume
- －Strongest inside the Intercom ecosystem
- －Needs quality help content to perform
Evidence behind this score
Every TIP Score is backed by verifiable claims. Data is a curated snapshot, always confirm current terms with the vendor.
| Claim | Source | As of |
|---|---|---|
| Fin resolves a majority of support conversations autonomously with per-resolution pricing | Intercom Fin product pages | Jun 2026 |
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